Don't be puzzled

We try to keep our terms and conditions simple. We are not here to trick you.

Terms and Conditions

All our fees are non-refundable.

Sign up Fee

There is a sign up fee of £250.00 to get your holiday home up and running on our website. This includes adding your packages, creating your own accommodation page with images supplied by you and setting up your owners portal.

The sign up fee is for your first property. Any property thereafter will have a sign up fee of £100.

If a property is identical to a property you have on the system (same photos, same location and the same amenities) this will be added for a fee of £100.

Booking Fee

We will take 10% of all bookings at source.

For discounted bookings booked within 4 weeks of the arrival date, our fee is increased to 25%. This is to cover administration fees and loss of earnings.

Our minimum fee per booking is £10.

Our fee will be taken from the whole package cost.

Example

Holiday Cost: £500
Our Fees: £62.50
You Get: £437.50

Refunds to Bookings

T M Holiday Home Rentals do not manage refunds for bookings.

Refunds will be in accordance with the owners refund policy. This will be accepted by the person booking the package.

The owner of the property will arrange the refund. In exceptional circumstances, T M Holiday Home Rentals may provide a refund.

T M Holiday Home Rentals holds no responsibility if property owners declare bankrupcy, or go into administration/liquidation.

Refunds to Owners

If a package is double booked using our website, we will refund the booking fully and you will not incur any fees. This does not include manually added bookings created by yourself.

Payments to Owners

Payments from bookings received will be paid to the owns provided details during the first week of the following month.

Bookings made in May will be paid to the own in the first full week on June.

Our fee of 10% will be deducted from your payment each month.

A statement will be available to download each month via our owners portal.

No personal payment information is kept on this website.

All booking payments are made via PayPal, direct bank transfer or cash payments.

Cash payments are discouraged.

All payments will be added to the invoice with a unique reference and available to download in our customer portal.

Owners of the booked property also have access to view your invoices.

All reviews are from visitors to the property, after their visit.

We do not hide any reviews unless the content is racist, abusive, harmful, of poor taste or factually incorrect.

Factually incorrect reviews may need evidence from both parties.

Owners have the ability to flag reviews for moderation.

Data we collect

For bookings we collect the following information

  • Name
  • Email address
  • Telephone

Owners may require further information for security purposes.

For owners, we collect the following personal information

  • Name
  • Address
  • Email address
  • Telephone
  • Payment details

All details are stored on a secure area of our website with the exception of payment details.

Payment details are stored on a secure server in our company cloud.

Our company collects your data in order to:

  • Process and manage bookings
  • Email you with epical offers on our products and services that we think you may like.
  • Allow owners to contact booking contacts directly.

Usage

Email addresses may be used for marketing purposes. Explicit consent will be granted. You have the right to revoke this at any point. Requests to be removed from our mailing can take up to 3 working days.

Your personal details will never to sold to third parties.

What are your data protection rights?

Our company would like to make sure you are fuully aware of all of your data proection rights.

Every user is entitield to the following

The right to access: You have the right to request copies of your personal data. This will incur a small fee up front and can take up to 30 days.

The right to rectification: You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure: You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to Our Company's processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality - Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising - Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.